Manufacturers are under more pressure than ever before to make efficiencies across the board. Across the production, distribution and end-customer phases, they are being driven by market forces to find new ways to improve processes and results, address safety regulations and ensure production efficiency.
Digitisation across each of these platforms is fast becoming the inevitable solution to updating the manufacturing industry as a whole but particularly in three specific areas:
Digging one level deeper into each of these areas provides a bird’s eye view of why digital interventions in the manufacturing space are inevitable.
The connected plant has three main components. Each is witnessing fundamental and permanent changes:
The connected enterprise, which focuses on the office environment and desk-workers, has three components. Each is witnessing a dramatic digital makeover.
The connected customer has a focus on three key components: commerce, products and support. In the ever-changing world of the customer, digital is driving change across all three.
Digitisation can mean improved efficiency and streamlined production in the plant, as well as stronger integration over data infrastructures to ensure customer satisfaction and smarter product choices. Within a plant, digital connectivity through autonomous robotic systems can provide more control over equipment and detect potential hazards. Cognitive systems can also help protect the enterprise’s data infrastructure. Digital channels, including chat bots and social media, can also be useful to the end of the manufacturing chain, providing web and mobile-based customer services. Digital is touching and transforming every aspect of the manufacturing industry. Over the next 12 to 24 months, digital will become all pervasive, helping productivity, efficiency and customer experience to reach new levels. As digital will become the new normal, business models will change. Everything else will be history.
By Dr. Sanjoy Paul, Global Head, Digital, Manufacturing & Technology SBU, Wipro Ltd