The food packaging company boasts a new suite of services for customers, focussing on improving the ability to predict machine errors, accelerating response times, and allowing the client faster, direct access to Tetra Pak’s unique and wide-ranging expertise.
Tetra Pak’s new service solutions for maintenance, issues monitoring and resolution centre around:
Connected workforce – empowered with wearable technology, local Tetra Pak service engineers at customer sites are now able to connect directly with global Tetra Pak specialists wherever they are, providing real-time, expert support to customers;
Advanced analytics – data from filling lines around the world is collected into a central database from where it can be accessed and analysed by a team of Tetra Pak’s global experts. The robust database means that advanced analysis can be used to predict issues and optimise machine performance;
Connected solutions – all equipment at the customer plant can be connected to the Microsoft Azure cloud system managed by Tetra Pak, enabling machines at different production stages such as processing, filling and distribution to communicate with each other and synchronize. This gives the customer an overview of the plant and offers performance optimisation opportunities for the whole production
These solutions will all boost manufacturing efficiency, cut costs, ensure food safety, and drive business forward. In collaboration with Microsoft, Tetra Pak will showcase its new technologies at the 2017 Hannover Messe, 24th – 28th of April 2017.